Support
At VersaBox, we understand that reliable support is essential to the success of autonomous intralogistics. That’s why we provide our partners with a full range of services – from advanced integration software and system diagnostics to on-site maintenance delivered by our mobile service teams. Our goal is to ensure that your operations run smoothly, efficiently, and without interruption.
Innovative and effective
Software that drives your automation
VersaBox solutions are powered by a robust and user-friendly software platform that supports every stage of autonomous intralogistics – from system design to daily operations.
Our software tools enable:
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Fleet coordination and task management
Seamless orchestration of mobile robots across complex logistics environments. -
System configuration and process design
Intuitive planning tools for creating transport scenarios and adjusting workflows. -
Monitoring and performance optimization
Real-time visibility into system activity, efficiency tracking, and maintenance alerts.
We continuously improve our software based on customer feedback and evolving industry needs – and our support team is always ready to help you unlock its full potential.
A team of professionals
We're here when you need us
At VersaBox, we know that even the best technology needs the right people behind it. That’s why our team of engineers, product specialists, and field experts are available to support you whenever questions arise or challenges appear.
Our team is here to help you succeed with your autonomous intralogistics – every step of the way. Whether you’re launching a new deployment, fine-tuning system performance, or troubleshooting a technical issue, our engineers and specialists provide reliable, expert-level assistance tailored to your needs.
What you can expect:
- Technical guidance and expertise
Need help with configuration, performance, or system behaviour? You’ll be speaking directly with the people who build and know the solution. -
Remote diagnostics and consultation
Many problems can be identified and resolved remotely, saving time and minimizing disruption. -
Long-term partnership approach
We don’t just fix problems – we help you continuously improve system performance and adapt to new logistics challenges.
You can rely on us
Long-lasting value with service support
Reliable service is essential to keeping your intralogistics systems running smoothly. That’s why VersaBox – together with WDX – offers comprehensive technical support, covering everything from preventive maintenance to emergency interventions and system upgrades.
Our service support includes:
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Preventive maintenance
Regular inspections and servicing to reduce the risk of downtime and extend system lifespan. -
Diagnostics and troubleshooting
Fast identification and resolution of issues – remotely or on-site, depending on your needs. -
System upgrades and adjustments
Hardware calibrations, software updates, and modifications tailored to evolving logistics processes.
VersaBox service operations are supported by WDX’s extensive infrastructure.
Contact form
Planning to implement AMRs? Need technical guidance?
Whether you’re preparing for your first autonomous intralogistics project or optimizing an existing setup – we’re here to support you at every step. Use the contact form below to reach out. Our team will get back to you promptly to answer your questions, share insights, or schedule a service consultation.